FAQs

Check out our FAQs to get your frequently asked questions answered.

DUDÙU XL
All the curiosities you want to satisfy about our products

01

What is Dudùu XL and what technology does it use?

Dudùu is a multifunctional design product. Inside it contains a device that allows it to perform both the function of a multicolor lamp using RGB Led technology, and that of a power station to recharge the batteries of the most common communication products (smartphones, tablets, etc., etc.). At the same time it can be used as a pocket emptier to deposit one's personal items inside its 4 boxes with maximum safety because it is equipped with a specific key lock.

In how many and what colors does it light up?

Dudùu is multicolor as it is equipped with RGB Led technology that can be adjusted via a customized remote control which allows it to illuminate the surrounding environment in 7 colours.

Does Dudùu XL work with my phone?

Dudùu XL is compatible with the most common communication devices on the market (Apple Lightning Micro USB / Mini USB).

How many Smartphones can I connect to my Dudùu XL?

Dudùu XL can simultaneously recharge four smartphones, one for each box.
Attention: if the quantity of smartphones connected to each cable exceeds this limit (1 for each box) the devices could be recharged in more time, not guaranteeing either the quality or the guarantee of the recharging process.

How long will Dudùu take to recharge my Smartphone?

About 20 minutes.

How many Boxes does Dudùu XL contain?

Contains no. 4 boxes. Each of which closes with a special safety key.

How many Dudùu XL multi-socket cables are included in the package?

Contains no. 4 Apple Lightning / Micro USB / Mini USB Multi-Socket cables.

How does Dudùu XL work?

To turn on Dudùu XL, all you need is a specific 220 V electrical outlet using the special cable supplied and then connect your device to the special cable inside one of the four boxes.

Does it have to be always on for Dudùu XL to work?

YES. Dudùu XL to perform its function as a multicolor lamp and power station must necessarily be connected to a 220 V electrical outlet.

If Dudùu XL does not light up with its LEDs, does it mean that my smartphone battery is not recharging?

If the Dudùu XL LEDs are off, the battery of your smartphone can still be recharged inside the device with the appropriate cable, as long as it is connected to a 220 V electrical outlet.

How long will Dudùu take to recharge my Smartphone?

About 20 minutes.

What are the dimensions and weight of Dudùu XL?

Its dimensions are width 53cm, height 36cm, depth 26cm, weight 13kg.

Where can I buy Dudùu XL and its additional accessories?

You can buy it directly in the online shop www.duduu.eu.

How should I do to get my Dudùu XL? Do I have to pay a monthly fee?

Just buy Dudùu Xl in a single solution directly from the online shop www.duduu.eu. There are no monthly fees associated with its use.

Can I get a sample of the product?

If you are a private individual, it is not possible to receive a sample of Dudùu XL. If you are a company write to marketing@duduuis.com and you will be contacted.

DUDÙU EXPO
All the curiosities you want to satisfy about our products

02

How does Dudùu EXPO work?

To turn on Dudùu EXPO, just connect the exhibitor to a specific 220 V electrical outlet (using the special cable supplied) and then connect your device to the special cable present.

How many Dudùu EXPO multi-socket cables are included in the package?

Dudùu EXPO contains 2 Apple lightning / Micro USB type C New Generation / Mini USB multi-socket cables.

How many Smartphones can I connect to my Dudùu EXPO?

Dudùu EXPO can simultaneously recharge two smartphones, one for each multicable.

Attention: if the quantity of smartphones connected to each cable exceeds this limit (1 for each box) the devices could be recharged in more time, not guaranteeing either the quality or the guarantee of the recharging process.

Does Dudùu EXPO work with my phone?

Dudùu EXPO is compatible with the most common communication devices on the market (Apple lightning / Micro USB type C New Generation / Mini USB).

In how many and what colors does it light up?

Dudùu EXPO is multicolor as it is equipped with RGBW LED technology that can be adjusted via a customized remote control which allows it to illuminate the surrounding environment in 7 colours.

What is Dudùu EXPO and what technology does it use?

Dudùu EXPO is a multifunctional design object. Inside it contains a device that allows it to perform both the function of a multicolor lamp using RGBW LED technology, and that of a power station to recharge the batteries of the most common communication products (smartphones, tablets, etc., etc.). At the same time it can be used as a display stand designed to focus customers' attention and have a direct focus on your promotion.

If Dudùu EXPO does not light up with its LEDs, does it mean that my smartphone battery is not recharging?

If the LEDs of Dudùu EXPO are off, the battery of your smartphone can still be recharged inside the device with the appropriate cable, as long as it is connected to a 220 V electrical outlet.

What are the dimensions and weight of Dudùu EXPO?

Its dimensions are 32.5 cm wide, 26 cm high, 19 cm deep, 1.6 kg in weight.

How do I have to do to get my Dudùu EXPO? Do I have to pay a monthly fee?

Just buy Dudùu EXPO in a single solution directly from the online shop www.duduu.eu. There are no monthly fees associated with its use.

Can I get a sample of the product?

If you are a private individual, it is not possible to receive a sample of Dudùu EXPO. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu EXPO and its additional accessories?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU XS
All the curiosities you want to satisfy about our products

03

What is Dudùu XS?

Dudùu XS is a pocket power bank designed to recharge the batteries of the most common communication products (smartphones, tablets, etc. etc.).

Does Dudùu XS work with my phone?

Dudùu XS is compatible with the most common communication devices on the market (Apple lightning / Micro USB type C New Generation / Mini USB).

What are the dimensions and weight of Dudùu XS?

Its dimensions are 59mm wide, 50mm high, 9mm deep, weight 32g.

Can I reuse and recharge Dudùu XS?

Dudùu XS power banks are both disposable and rechargeable.

Can I get a sample of the product?

If you are a private individual, it is not possible to receive a sample of Dudùu XS. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu XS?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU POD
All the curiosities you want to satisfy about our products

04

What is Dudùu POD?

It is the wireless fast charger equipped with sterilizer and perfumer for objects.

With Dudùu Pod you can recharge your device in a practical and fast way and by inserting it in the internal compartment of the box, sterilize it and perfume it through the UV ray system and the ozone diffuser in which you can insert, with the special dispenser supplied, the your favorite essential oils and room aromas.

Dudùu Pod is the handy beauty farm for your devices and your small personal items.

Does Dudùu POD work with my phone?

Dudùu POD high-speed charging applicable to all smartphones with Qi standard wireless charging, compatible with iPhone 11/11 Pro / 11 Pro Max / Xs MAX / XR / Xs / X / 8, Samsung Galaxy S20 / S10 + / S10 / S10E / S9 + / S9 / S8 + / S8 / S7, etc.

What are the dimensions and weight of Dudùu POD?

Weight0.621kg
Dimensions21×12×6.2cm

What functions does Dudùu POD have?

It is a 3 in 1 multifunctional sterilization, disinfection and aromatherapy box, while sterilizing and perfuming it can also quickly wirelessly recharge a preset mobile phone.

In fact, the sterilization and perfuming functions take place inside the box, you can insert whatever you want (masks, glasses, pens, devices), while placing the phone, equipped with wireless charging function, on the lid of the box, it will recharge quickly.

Can I get a sample of the product?

If you are a private individual, it is not possible to receive a sample of Dudùu POD. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu POD?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU S
All the curiosities you want to satisfy about our products

05

What is Dudùu S?

It is a powerbank with magnetic attachment with Magsafe system and wireless fast charging, with USB – A and Type-C interface. It has a practical built-in stand to comfortably place your smartphone.

Does Dudùu S work with my phone?

Dudùu S is compatible with all devices that use QI technology.

contact us for information on the devices

Does it only work with Magsafe charging?

With the brand new Dudùu S powerbank it is possible to recharge your device not only through the magnetic attachment, but also through the use of a fast charging cable.

What are the dimensions and weight of Dudùu S?

Weight180g
Dimensions108 x 70 x 16mm

What charging capacity does Dudùu S have?

Dudùu S has a recharge capacity of 10000 mAh.

What charging power does Dudùu S have?

Dudùu S has a wireless charging power of 15W max. It also has a charging power of 20W via cable.

How do I top up Dudùu S?

The Dudùu S powerbank can be recharged using a special charging cable with a Type-C interface.

Is Dudùu S customizable?

Dudùu S, like almost all Dudùu products, can be customized with your own logo or name.

Can I get a sample of the product?

If you are a private individual it is not possible to receive a test sample. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu S?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU FOLD
All the curiosities you want to satisfy about our products

06

What is Dudùu Fold?

Fold is a wireless charging pad that has the function of charging three devices simultaneously such as Airpods, smartphones and Apple watches. Eliminate all sockets and excess wires, discover the convenience of a pocket product.

Does Dudùu Fold work with my device?

Dudùu Fold is compatible with all devices that use QI technology.

contact us for information on the devices

Does it only work with Magsafe charging?

Yes. Dudùu Fold is designed to work with QI wireless charging compatible devices.

What are the dimensions and weight of Dudùu S?

Weight125g
Dimensions85 x 75 x 5.5mm

What charging power does Dudùu Fold have?

Dudùu Fold has an output power of 15W Fast charging.

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How do I recharge Dudùu Fold?

The Dudùu Fold can be recharged using a special Type-C charging cable.

Is Dudùu Fold customizable?

Dudùu Fold, like almost all Dudùu products, can be customized with your own logo or name.

Can I get a sample of the product?

If you are a private individual it is not possible to receive a test sample. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu Fold?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU MOOD
All the curiosities you want to satisfy about our products

07

What is Dudùu Mood?

Mood is a product with a unique design that combines wireless charging, Bluetooth 5.0 connectivity, a touch speaker system and an LED lamp.

Does Dudùu Mood work with my device?

Dudùu Fold is compatible with all devices that use QI technology.

contact us for information on the devices

Does it only work with wireless charging?

You can recharge your device using any fast charging cable.

What technology do you use for connectivity?

Mood has a built-in bluetooth 5.0 speaker that can play music with high-end audio output.

What is Dudùu Mood's 3D surround technology?

Through this TWS (True Wireless Stereo) technology you can connect two MOOD devices in order to have a beautiful surround effect.

What are the dimensions and weight of Dudùu Mood?

Weight620g
Dimensions62x210x120mm

What charging capacity does Dudùu Mood have?

Dudùu Mood has a capacity of 5000 mAh.

What charging power does Dudùu Mood have?

It has a charging power of 10W Fast charging.

How do I top up Dudùu Mood?

The Dudùu Fold can be recharged using a special Type-C charging cable.

Is Dudùu Mood customizable?

Dudùu Mood, like almost all Dudùu products, can be customized with your own logo or name.

Can I get a sample of the product?

If you are a private individual it is not possible to receive a test sample. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu Mood?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU SOUND UP & TREE
All the curiosities you want to satisfy about our products

08

What is Dudùu Sound Up & Tree?

Sound Up headphones combine comfort, technology and style. The very light design makes them almost imperceptible to wear and the very soft earpads ensure stability and comfort. They are also equipped with ANC technology, active noise cancellation, which ensures perfect immersion in what you're listening to.

The headphones are completed by an optional stand (Tree) that wirelessly charges your devices.

Does Dudùu Sound Up & Tree work with my device?

Dudùu Sound Up & Tree is compatible with all devices that use QI technology and bluetooth connectivity.

contact us for information on the devices

What is Dudùu Sound Up & Tree ANC technology?

Through this ANC (Active Noise Cancelling) or Active Noise Cancellation technology you can completely immerse yourself in your music, canceling external noise.

What are the dimensions and weight of Dudùu Sound Up?

Weight400g
Dimensions200x170x85mm

What are the dimensions and weight of Dudùu Tree?

Weight200g
Dimensions250x120x120mm

How and how long does it take to recharge Dudùu Sound Up & Tree?

It is possible to recharge Dudùu Sound Up & Tree using a special Type-C cable supplied. The average recharge time is about 2.5 hours.

Is Dudùu Sound Up & Tree customizable?

Dudùu Sound Up & Tree can be customized only if purchased as a reseller.

Can I get a sample of the product?

If you are a private individual it is not possible to receive a test sample. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu Sound Up?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU SPIDER CUP
All the curiosities you want to satisfy about our products

09

What is Dudùu Spider Cup?

Spider Cup is a wireless charging cable with suction cup attachment. It is a fast and innovative charging method capable of powering your smartphone by fixing it to the back through its 19 suction cups, thus guaranteeing a stable and efficient connection.

The headphones are completed by an optional stand (Tree) that wirelessly charges your devices.

Is Dudùu Spider Cup compatible with my device?

Dudùu Spider Cup is compatible with all devices that use QI technology.

contact us for information on the devices

Does it only work with wireless charging?

Yes. Dudùu Spider Cup is designed to work with QI wireless charging compatible devices.

What are the dimensions and weight of Dudùu Spider Cup?

Weight50g
Dimensions120x58x58mm

What charging power does Dudùu Spider Cup have?

Dudùu Spider Cup has an output power of 10W Fast charging.

Is Dudùu Spider Cup customizable?

Dudùu Sound Up & Tree can be customized only if purchased as a reseller.

Can I get a sample of the product?

If you are a private individual it is not possible to receive a test sample. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu Spider Cup?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU WORM
All the curiosities you want to satisfy about our products

10

What is Dudùu Worm?

Worm is an articulated fast charging cable with stand function, compatible with all IOS and Android devices. The technology adopted reflects high quality standards.

Is Dudùu Worm compatible with my device?

Dudùu Warm is compatible with all devices. (Apple Lightning / Type-C / Micro USB).

contact us for information on the devices

What are the dimensions and weight of Dudùu Worm?

Weight50g
Cable size120cm

What charging power does Dudùu Worm have?

Dudùu Worm has a charging power of 2.4A of power.

Is Dudùu Worm customizable?

Dudùu Worm can be customized only if purchased as a reseller.

Can I get a sample of the product?

If you are a private individual it is not possible to receive a test sample. If you are a company write to marketing@duduuis.com and you will be contacted.

Where can I buy Dudùu worm?

You can buy it directly in the online shop www.duduu.eu.

DUDÙU GIFT CARD
All the curiosities you want to satisfy about our products

11

What is the Dudùu Gift Card?

The Duduù Gift Card is a gift card available in different denominations and with different graphics that can be spent throughout the Duduù shop as if you were paying in cash or by credit card. You can also spend it on discounted products and it can be used until the purchased cut runs out.

What are the denominations of the Gift Cards?

The Gift Cards are available in denominations of 30 euros, 60 euros, 80 euros, 150 euros and 180 euros.

Together with the purchase of the Gift Cards, you will receive an additional voucher as a gift to be spent on the Duduù shop according to the denomination purchased. For the 30 euro denomination you will receive 5 euro as a gift, for the 60 euro denomination you will receive 8 euro as a gift, 10 euro for the 80 euro denomination, 15 euro for the 150 euro denomination and 20 euro for the 180 euro denomination.

How is the gift card sent?

The gift card is sent by email to the recipient you chose at the time of purchase. You can also choose to send it to yourself.

The recipient will receive an email with a voucher with your personalized dedication, the amount of the gift card you have chosen, and the code to be used in the shop to spend the gift card. This code must be entered in the cart at the time of purchase.

What is the validity of the Gift Card?

The gift card is valid for 365 days from the time of purchase.

What is the Green Gift Card?

The Green Gift Card is a special card available only in denominations of 200 euros and has the same functioning as the other Gift Cards. The peculiarity lies in the double advantage you have by purchasing it, in fact it not only guarantees you an additional gift voucher of 5 euros, but we will plant also a tree in your name worth 25 euros through our partner Algaxia. Each tree planted will have its own unique identifier with QR Code registered in blockchain, to leave an indelible mark forever of one's contribution.

CUSTOMIZATION
Our customization service for Dudùu products

12

What is the Custom service?

The Dudùu product line is totally brandable.
Each product can be enriched by personalizing every detail and accessory with your brand's prints and colours.
The customization, in fact, can include a combination of colors, photos and brands that will be digitally UV printed on the product itself. The intensity of the color may vary according to the quality of the image chosen for the realization of the product itself.

How much does Custom customization cost?

The cost of the Custom customization service varies according to the customer's needs and must always be estimated with the marketing office by sending an appointment request email to marketing@duduuis.com.

What is the booking service?

We offer our customers the possibility of making a reservation for items that are currently in production or that are out of stock and for which a restocking is planned. When one of these products is ordered, the request is placed on a waiting list.

SHIPPING-PAYMENTS-BILLING
Carefree shopping

13

How many days does it take to ship?

The days required to ship the ordered product are subject to availability. Delivery times can usually range from 48 hours to 6 working days.

Which shipper do you use?

Delivery is carried out by partner forwarding companies.

What are the shipping costs?

Shipping throughout Italy costs €15.00. For foreign countries, shipping varies according to the country of destination of the product.

Specifically, the shipping costs amount to € 70.00 for shipment by express courier in the following countries: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden and the Netherlands.

Shipping costs amount to €70.00 for shipments by express courier to the following countries: Russian Federation, Finland, Poland, Romania, Portugal, Ireland; Bulgaria, Croatia and Greece.

Shipping costs amount to €70.00 for shipping by express courier in Switzerland.

Delivery costs are £70.00 for express delivery within the UK.

What payment methods do you accept?

We accept payments by VISA, American Express or Mastercard credit card on the PayPal circuit. The Paypal circuit allows you to carry out transactions in complete safety, it quickly reimburses you in case of non-delivery of the goods ordered and paid for by you. You will not communicate your credit card data in any way but directly to Paypal, furthermore it is not necessary that you have a Paypal account, as long as you are the holder of a credit card or a prepaid card belonging to one of the circuits indicated in the image below . For information or to open a Paypal account www.paypal.it
In case you want to make a gift, Dudùu offers the possibility of sending the chosen product directly to the address of the person you want to surprise. When ordering, it is necessary to indicate the address of the recipient to whom you wish the goods to be delivered, remembering to specify it in the notes.

Once the purchase is complete, how do I know that everything went well?

You will receive a confirmation e-mail which will notify you of the positive outcome of the purchase. For any information write to support@duduuis.com.

How do I track the order?

Once the order has been processed and delivered to the courier, you will receive an e-mail containing your personal tracking number, so as to allow you to trace the shipment and its contents up to the address indicated.

When will my credit card be charged?

The amount relating to your order will be charged to your credit card upon confirmation of the order.

Can I request an invoice?

The invoice for your order will be sent by email as soon as you receive confirmation of your order. The articles of your orders are sent accompanied by a regular fiscal document.

Do the prices I see include VAT?

Prices are excluding VAT. In the invoice you will receive, the price and the VAT will be separated in their appropriate sections.

How to request the inclusion of the VAT number in the Invoice, for Italian users?

At the time of registration and later, by accessing your private area, you can enter the data relating to your VAT number.

How to request the inclusion of the VAT number in the Invoice, for Foreign users?

At the time of registration and later, by accessing your private area, you can enter the data relating to your VAT number.

In which countries is it possible to ship the order?

Shipping can be done throughout Europe.

How soon will I receive my order?

The order will be processed within 24-48 hours of receipt. Dudùu undertakes to deliver the product within 15 working days of order and payment confirmation (estimated times in most European countries). Please remember that delivery times may be delayed during holidays. Couriers do not deliver on 25/12, 26/12, 01/01 and on weekends.

Can I request that the purchase be sent to an address other than mine?

It is possible to ship to an address other than that of the order holder, as long as this is located within the same country in which the order was completed. When registering, enter the shipping address relevant to your order. If you are already registered, access your "My Dudùu" personal area, click on "Addresses" and change the item "Do you ship to a different address?" entering the address relevant to your order.

What is the booking service? Is it possible to indicate a precise day and/or time for delivery?

It is not possible to specify a day and/or time for delivery. All shipments are made by courier who delivers according to their own organizational logic and on which Dudùu has no power to intervene. If there is no person at your home who can sign the delivery receipt, we advise you to indicate a different shipping address, for example a house with a concierge, an office, etc.

What should I do if the courier has not found anyone at the time of delivery?

The courier attempts 2 deliveries in case of non-collection you will be contacted by telephone.

RETURNS AND RIGHT OF WITHDRAWAL
Our customer service

14

Can I return the product I purchased?

If you are not completely satisfied with your purchase, you can return the product as long as it is intact, has not been used and is complete with the original packaging and product tag. If you have placed an order online, you can return it in whole or in part within 14 days of delivery of the package and the invoice amount relating to the returned product or products will be refunded to you, including shipping costs.

Can I return the purchased product with customization?

No. The product purchased with the personalization option cannot be refunded in any way. If there are obvious technical and functionality problems, it will be replaced with another one in perfect condition.

Can I change the product I purchased?

Unfortunately, it is not possible to replace the product you purchased online. If you are not satisfied, you can complete the return procedure and, at the same time, proceed with the other purchase on the online shop.

How do you send the return of an item purchased online?

Please remember that the return can only be shipped from the country of origin of the order and that the product must be intact and equipped with the original packaging and product tag and must not have been used. The methods for returning a product are as follows: from the "FAQ" section or by accessing your "My Dudùu" via the button (LOG IN | REGISTER) at the top right of the homepage, enter the "Request Return" section and enter the identification code of your order, together with your email. Then fill out the return form, selecting the items to be returned and the reason for the return. Use the packaging received to send the goods back to the Piquadro headquarters address and make sure you close it properly. Only if the original packaging is unusable, use an equivalent box in terms of size and strength. Damaged products will not be accepted as returns, even if due to inadequate packaging and/or carriers. Once the return request has been entered, you will receive a confirmation from our customer service, only then can you proceed with the shipment. The transport costs of the return in the event of a simple return will not be reimbursed. Shipments by means other than those indicated or paid by the recipient will not be accepted. It is not possible to exchange the item or items of the order for others.

Is the return shipment of an item purchased online at my expense?

You will not have to incur any costs to return your purchase if it is defective: the return shipment and its redelivery will be entirely paid by dudùu. In other cases it will be charged to the customer

When will the refund be made for an item purchased online against the return?

After we have received the returned item and verified the correctness of the return operations, we will send you an e-mail confirming acceptance of the return. Once the return has been approved, you will receive the amount in the same way in which you made the purchase. The currency of the refund depends on the credit card operator with which the payment was made, usually within two bank statements. With Paypal, on the other hand, the refund usually takes place within a few days.

GUIDE TO USING THE ONLINE SHOP

15

How do you search for a product?

You can browse the site and browse the appropriate product catalog by following the main menu by clicking shop it! The search form indicated with the magnifying glass allows you to carry out a text search on the entire product catalog based on the name and code of the product itself.

Up to how many products can I buy?

You can purchase up to a maximum of 10 products per single order.

Can I place an order in a country other than the destination country?

Unfortunately it is not possible to order in one country and ask for the product to be shipped to another.

Order cancellation

Once the order has been confirmed in all its steps, it will no longer be possible to cancel it, but you can exercise the right of withdrawal within fourteen days of receiving the product. Dudùu reserves the right to cancel the order if it is not possible to verify the correctness of the information regarding the shipping address and billing information. Dudùu also has the right to cancel an order that has the purpose of resale by the buyer. In case of cancellation by Dudùu you will obviously not be charged any cost.

Does filling the cart oblige me to purchase?

Not at all. You can do all the tests you want and then decide not to complete your order even though you have added products to your cart.

What is the "promotional code" and how does it work?

The "promotional code" is a discount voucher that is provided to you to take advantage of special promotions. The conditions for obtaining this code will be communicated to you via a specific newsletter and/or will be visible on all our fan pages. If you have one, all you have to do is enter the code in the field that you can find on the order conclusion page: the discount will be calculated and displayed automatically.

When does the purchase process end?

After entering the data required for payment, you will be redirected to the purchase confirmation page, containing the order number and date. A thank you message in the center of the page will inform you that the purchase procedure has been completed correctly. Finally, you will receive an e-mail containing the details of the order you have submitted and the confirmation that it has been received correctly.

What does the wording "awaiting payment" mean in the order history?

The wording "awaiting payment" in the order history refers to uncompleted orders, this wording is only indicative because these orders can neither be confirmed nor cancelled. If you want to purchase the products in the pending orders, you need to create a new order.

REGISTRATION AND PURCHASE

16

Why do I have to register?

Registration is not mandatory before purchasing and it is not necessary to navigate the site. It is also possible to make purchases without registration. However, registration allows you to access the My Dudùu section and its functions: in particular, the possibility of seeing the progress of your online orders and the history in real time, it also allows you both to save your shipping addresses , or if they have changed you can easily modify them. For registered users Dudùu releases specific initiatives and promotions.

What is "My Dudùu"?

My Dudùu is the section dedicated to registered users, where you can change your personal data and save your address, check the status of your orders, access your order history and have access to specific initiatives and promotions dedicated to those recording.

How do I register?

To register click on the button click on cart at the top of the navigation menu on the right. Enter your data and confirm acceptance of the information on the processing of personal data and the general conditions of use, then choose a username and password, which will be your personal access keys to the site and for your future orders .

What to do if I have lost my username and/or password?

In case you have lost or forgotten your access keys, enter "My Dudùu" by clicking on the shopping cart section, click on "Have you forgotten your password?" and enter your email address. In a few minutes you will receive an e-mail with a new, randomly generated password. The shopDudùu stores passwords in encrypted format, therefore no one, including the assistance service (customer care), has access to your personal password.

Is there a minimum age to purchase?

The minimum age to purchase any product in the Dudùu range is 18 years old.

Can I change my username and/or password?

You can change your password at any time by entering the "My Dudùu" section where you will find a menu, click "Change password". Remember that the username used cannot be changed and corresponds to the e-mail address with which you registered.

Is it possible to modify and/or update the registration data?

You can easily modify and/or update your registration data by accessing My Dudùu, through the menu item "Addresses". The data can be modified only before a purchase to guarantee the utmost professionalism and quality of the services offered.

How do I buy a Dudùu product?

Once you have found a product you like, click on it with the mouse to access the relative product sheet and you will view all the relative information in detail. To add it to your cart, click on the "Add to Cart" button. You will be automatically redirected to the first page of the cart, where you can decide whether to complete the purchase or continue shopping by looking for other items. If you decide to continue shopping, while browsing you will continue to see the image of the "cart" with its contents, together with the total and current value of your shopping. Once you have finished shopping, click on "Buy" to proceed, click on the cart and then "Complete Order". You can also complete the purchase without registering. You will be asked to choose a shipping and billing address, you will be asked to choose from the payment methods available in your country. Dudùu reminds you that the payment is completely secure, as the credit card data is protected from unauthorized access through the encrypted transfer of SSL data ('SecureSocketLayer'), not accessible to third parties. Finally, having made the appropriate checks on your transaction, the information on your order will be sent to www.dudùuis.com and a confirmation e-mail will inform you that your purchase has been successfully completed.

Can I check my previous orders?

You can check your previous orders as many times as you wish by accessing your personal area "My Dudùu" in the cart section, select the menu item "Order history" at the top.

How can I become an official distributor of Dudùu?

Becoming an official reseller and discovering the loyalty program reserved all over the world is very simple. Simply contact us at the e-mail address Marketing@duduuis.com You will then be contacted by one of our managers who will provide you with all the information to become part of the magnificent world of Dudùu.

WARRANTY - REPAIR - CLEANING

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Do Dudùu products have a guarantee?

Dudùu offers anyone who buys it a 12-month guarantee starting from the date on the purchase invoice relating to all manufacturing defects.

What procedure should I follow to request and take advantage of the repair under the warranty?

During the period of validity of the guarantee, should material and/or manufacturing defects occur, the damaged item can be returned at the expense of Dudùu who will arrange for its repair or, if necessary, its replacement. The methods for requesting the repair of your item are as follows: from the "FAQ" section, access the "Request Return" link and enter your Dudùu identification code, together with your e-mail address. Then fill out the return form, selecting the items to be repaired and the nature of the defect. Returns sent directly to Dudùu will not be accepted if they do not have an authorization number issued directly by Dudùu. For more information and assistance you can contact our customer service: support@duduuis.

How to request spare parts?

To request spare parts, you can contact our customer service: support@duduuis.com who will be happy to provide you with clarifications and assistance in this regard.

How long does the repair take?

Repair times vary according to the quantity of goods to be treated and the nature of the intervention to be done. Indicatively, the warranty repair is carried out within 40 days of receipt of the item in the Dudùu technical offices. On the other hand, as regards repairs not covered by the guarantee, the repair work can only begin when Dudùu has written approval of the estimate that was sent to you and the advance payment of the sum expressed in the estimate.

What to do if I want Dudùu to repair an item not under warranty?

In the event that the product is not covered by warranty, the repair can still be carried out, provided that the part to be replaced is available and subject to payment. Dudùu will send the relative cost estimate for approval. No out-of-warranty repairs will be made without your prior consent with payment in advance. The shipment of a non-warranty product must take place through our partner courier and will be charged to the customer.

What is the correct way to clean my Dudùu XL product?

For proper cleaning and to ensure that your purchase lasts for a long time, we suggest you follow these simple tips.
External cleaning maintenance only For cleaning the Plexiglas cover, we recommend using a sponge moistened with water and neutral soap. Do not apply soap or water directly to the product. Rub gently and then rinse with a clean damp sponge, then dab with a cotton cloth. Leave to air dry, avoiding direct contact with heat sources or sunlight. To avoid halos or loss of color, do not use chemical products or solvents of any kind. Do not use an abrasive sponge. Internal cleaning of the plex-glass cover will cause loss of the Dudùu XL product guarantee.

CUSTOMER CARE

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Is there a customer service dedicated to the online shop?

Our customer service will support you at any time and will be happy to provide you with all the necessary clarifications and assistance in every single phase of the online product purchase process and in every phase following the purchase itself through the appropriate Customer Care Office Dudùu Support@duduuis.com.

How do I contact Dudùu customer service?

Dudùu customer service is at your disposal to receive assistance or request more information. You can also easily write to us at the appropriate address support [at] dudùuis.com

SECURITY AND PRIVACY

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Are my credit card details protected?

In order to guarantee you maximum peace of mind, Dudùu uses a "secure payment" system. Your credit card details are protected as they are communicated directly to the bank. From the bank they are then conveyed to the international authorization circuits which return the outcome of the transaction and confirm whether the payment has been successful. In this way, no person outside the credit institution that manages the Paypal payment can have access to your card details. In addition, protection is reinforced by the use of the most widespread security system for data encryption, SSL3 (SecureSocketLayer) with 256-bit Triple Des algorithm, a security standard recognized on the network and issued by Verisign.

What happens to my personal data?

Dudùu is committed to ensuring that your personal data remain secure and are not used improperly. To find out more about protecting your privacy, please visit the "Legal Aspects" section in the FAQ.

PAYMENT METHODS

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How can I buy on the Dudùu shop?

To make paying for your order as easy and flexible as possible, we support several payment methods. You can make your choice at the end of the checkout process.

In the points below we will list all the methods and their respective advantages.

Credit card

Through our partners, Stripe and Paypal, we accept all major credit and debit cards, including Visa, Mastercard, American Express and prepaid. Simply, even without subscribing to the service, just choose Stripe and Paypal as a payment method and enter your credit card details.

Stripes

The payments accepted by Stripe include all major credit cards, debit cards (rechargeable) and debit cards: it is therefore able to satisfy extremely diversified payment preferences.

PayPal

Use your PayPal account to pay for your purchase quickly and on your own time. Payments are secure, without processing fees and you can also pay via your smartphone or in 3 convenient installments.

Split IT

When you use Split IT, you can split your payments into convenient monthly installments. You can pay amounts from €200 up to €3000, dividing them into 6, 7, 8 or 12 installments. Find out more.

Klarna

With Klarna you can split any payment into 3 easy monthly installments, interest free. You can find out more on our dedicated page.

APP GUIDE

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What can I do with the Dudùu app?

With the Dudùu App you will have the opportunity to purchase all our products with a 10% discount on the cart total. You will receive notifications with all the latest news and promotions.
From the next update you will be able to find the Dudùu points closest to you, get to know our partners and top up your device at any time.

Where can I download it?

The Dudùu App is available for Android and IOS systems. Download it for free from Play Store and Apple Store.

APP STORE

PLAY STORE

Create your account.

Register in a practical and fast way by entering your email or your social account and access a fast, practical and secure top-up service.

My phone is dead, what can I do?

Find the Dudùu points. The Dudùu App is able to geolocate the Dudùu points closest to you, saving the battery of your device in any place and at any time.

Partner Dudùu

With the Dudùu App you can access our network and get to know all our partners. Discover all the advantages and receive always new offers and promotions.

POINTS AND PRIZES

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What is the points and rewards programme?

Duduù's points and rewards programme is designed to offer the loyal user extra benefits by offering points for activities in the shop. For example, registration, purchase, referral, etc. Any points earned can be redeemed by users on additional purchases.

How does the points and rewards programme work?

Points will be awarded to purchasers upon registration, referral and purchase. Points will be calculated for each of these actions, e.g. for purchase points will be awarded according to the product purchased. One point is worth one euro discount on the next purchase. The accumulated points and the points history will be visible in the My Dudu for registered users. Notification of accumulated/spent points will also take place by e-mail.

How can I accumulate points?

You can accumulate points:

  • with the first registration in Dudu
  • by subscribing to the Duduù newsletter
  • by making a purchase in the shop
  • recommending the Dudu shop to a friend
  • on special occasions, if you have entered your date of birth, we will give you a gift
  • with Duduù promotions

How can I use the accumulated points?

Each point accumulated is worth one euro, and you can spend them in the entire Duduù shop with the exception of already discounted products and the outlet section. You can use a maximum of 10 points per purchase, the discount will be valid on the cart total as long as there is a non-discounted product inside. The points are entered at checkout, there will be a special box in which you enter the points you want to use.

Do points expire?

Yes. Unused points have an expiry date of one year from the date you accumulated them.

AFFILIATE PROGRAMME

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What is the affiliate programme?

Through the Duduù Affiliate Programme, those dedicated to creating content, publications and blogs can monetise their traffic. Using easy-to-use link building tools, affiliates can redirect their audience to their recommendations of products available on Duduù, earning per purchase or per eligible sign-up.

How does the Affiliate Program work?

The programme allows you to share the products available on Duduù with your audience, using customised tools to create links or coupons and earn money on sales.

How can I make money with this program?

You earn money from every purchase made on the Duduù site that comes from your link or from people who have used your customised coupon. Advertising commissions on purchases vary according to the product category. You will find all the details in the affiliate area of the site.

How can I enroll in the program?

Sign up for the program here.

Your application will be reviewed and, if it meets all the requirements, it will be approved. Find out more.

When will I receive my commission payments?

You will receive payment of the accrued fees upon reaching the 100 euro threshold, by bank transfer or paypal.

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