01
What is Dudùu XL and what technology does it use?
In how many and what colors does it light up?
Does Dudùu XL work with my phone?
How many Smartphones can I connect to my Dudùu XL?
Attention: if the quantity of smartphones connected to each cable exceeds this limit (1 for each box) the devices could be recharged in more time, not guaranteeing either the quality or the guarantee of the recharging process.
How long will Dudùu take to recharge my Smartphone?
How many Boxes does Dudùu XL contain?
How many Dudùu XL multi-socket cables are included in the package?
How does Dudùu XL work?
Does it have to be always on for Dudùu XL to work?
If Dudùu XL does not light up with its LEDs, does it mean that my smartphone battery is not recharging?
How long will Dudùu take to recharge my Smartphone?
What are the dimensions and weight of Dudùu XL?
Where can I buy Dudùu XL and its additional accessories?
How should I do to get my Dudùu XL? Do I have to pay a monthly fee?
Can I get a sample of the product?
02
How does Dudùu EXPO work?
How many Dudùu EXPO multi-socket cables are included in the package?
How many Smartphones can I connect to my Dudùu EXPO?
Attention: if the quantity of smartphones connected to each cable exceeds this limit (1 for each box) the devices could be recharged in more time, not guaranteeing either the quality or the guarantee of the recharging process.
Does Dudùu EXPO work with my phone?
In how many and what colors does it light up?
What is Dudùu EXPO and what technology does it use?
If Dudùu EXPO does not light up with its LEDs, does it mean that my smartphone battery is not recharging?
What are the dimensions and weight of Dudùu EXPO?
How do I have to do to get my Dudùu EXPO? Do I have to pay a monthly fee?
Can I get a sample of the product?
Where can I buy Dudùu EXPO and its additional accessories?
03
What is Dudùu XS?
Does Dudùu XS work with my phone?
What are the dimensions and weight of Dudùu XS?
Can I reuse and recharge Dudùu XS?
Can I get a sample of the product?
Where can I buy Dudùu XS?
04
What is Dudùu POD?
With Dudùu Pod you can recharge your device in a practical and fast way and by inserting it in the internal compartment of the box, sterilize it and perfume it through the UV ray system and the ozone diffuser in which you can insert, with the special dispenser supplied, the your favorite essential oils and room aromas.
Dudùu Pod is the handy beauty farm for your devices and your small personal items.
Does Dudùu POD work with my phone?
What are the dimensions and weight of Dudùu POD?
Weight | 0.621kg |
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Dimensions | 21×12×6.2cm |
What functions does Dudùu POD have?
In fact, the sterilization and perfuming functions take place inside the box, you can insert whatever you want (masks, glasses, pens, devices), while placing the phone, equipped with wireless charging function, on the lid of the box, it will recharge quickly.
Can I get a sample of the product?
Where can I buy Dudùu POD?
05
What is Dudùu S?
Does Dudùu S work with my phone?
contact us for information on the devices
Does it only work with Magsafe charging?
What are the dimensions and weight of Dudùu S?
Weight | 180g |
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Dimensions | 108 x 70 x 16mm |
What charging capacity does Dudùu S have?
What charging power does Dudùu S have?
How do I top up Dudùu S?
Is Dudùu S customizable?
Can I get a sample of the product?
Where can I buy Dudùu S?
06
What is Dudùu Fold?
Does Dudùu Fold work with my device?
contact us for information on the devices
Does it only work with Magsafe charging?
What are the dimensions and weight of Dudùu S?
Weight | 125g |
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Dimensions | 85 x 75 x 5.5mm |
What charging power does Dudùu Fold have?
.
How do I recharge Dudùu Fold?
Is Dudùu Fold customizable?
Can I get a sample of the product?
Where can I buy Dudùu Fold?
07
What is Dudùu Mood?
Does Dudùu Mood work with my device?
contact us for information on the devices
Does it only work with wireless charging?
What technology do you use for connectivity?
What is Dudùu Mood's 3D surround technology?
What are the dimensions and weight of Dudùu Mood?
Weight | 620g |
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Dimensions | 62x210x120mm |
What charging capacity does Dudùu Mood have?
What charging power does Dudùu Mood have?
How do I top up Dudùu Mood?
Is Dudùu Mood customizable?
Can I get a sample of the product?
Where can I buy Dudùu Mood?
08
What is Dudùu Sound Up & Tree?
The headphones are completed by an optional stand (Tree) that wirelessly charges your devices.
Does Dudùu Sound Up & Tree work with my device?
contact us for information on the devices
What is Dudùu Sound Up & Tree ANC technology?
What are the dimensions and weight of Dudùu Sound Up?
Weight | 400g |
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Dimensions | 200x170x85mm |
What are the dimensions and weight of Dudùu Tree?
Weight | 200g |
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Dimensions | 250x120x120mm |
How and how long does it take to recharge Dudùu Sound Up & Tree?
Is Dudùu Sound Up & Tree customizable?
Can I get a sample of the product?
Where can I buy Dudùu Sound Up?
09
What is Dudùu Spider Cup?
The headphones are completed by an optional stand (Tree) that wirelessly charges your devices.
Is Dudùu Spider Cup compatible with my device?
contact us for information on the devices
Does it only work with wireless charging?
What are the dimensions and weight of Dudùu Spider Cup?
Weight | 50g |
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Dimensions | 120x58x58mm |
What charging power does Dudùu Spider Cup have?
Is Dudùu Spider Cup customizable?
Can I get a sample of the product?
Where can I buy Dudùu Spider Cup?
10
What is Dudùu Worm?
Is Dudùu Worm compatible with my device?
contact us for information on the devices
What are the dimensions and weight of Dudùu Worm?
Weight | 50g |
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Cable size | 120cm |
What charging power does Dudùu Worm have?
Is Dudùu Worm customizable?
Can I get a sample of the product?
Where can I buy Dudùu worm?
11
What is the Dudùu Gift Card?
What are the denominations of the Gift Cards?
Together with the purchase of the Gift Cards, you will receive an additional voucher as a gift to be spent on the Duduù shop according to the denomination purchased. For the 30 euro denomination you will receive 5 euro as a gift, for the 60 euro denomination you will receive 8 euro as a gift, 10 euro for the 80 euro denomination, 15 euro for the 150 euro denomination and 20 euro for the 180 euro denomination.
How is the gift card sent?
The recipient will receive an email with a voucher with your personalized dedication, the amount of the gift card you have chosen, and the code to be used in the shop to spend the gift card. This code must be entered in the cart at the time of purchase.
What is the validity of the Gift Card?
What is the Green Gift Card?
12
What is the Custom service?
Each product can be enriched by personalizing every detail and accessory with your brand's prints and colours.
The customization, in fact, can include a combination of colors, photos and brands that will be digitally UV printed on the product itself. The intensity of the color may vary according to the quality of the image chosen for the realization of the product itself.
How much does Custom customization cost?
What is the booking service?
13
How many days does it take to ship?
Which shipper do you use?
What are the shipping costs?
Specifically, the shipping costs amount to € 70.00 for shipment by express courier in the following countries: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden and the Netherlands.
Shipping costs amount to €70.00 for shipments by express courier to the following countries: Russian Federation, Finland, Poland, Romania, Portugal, Ireland; Bulgaria, Croatia and Greece.
Shipping costs amount to €70.00 for shipping by express courier in Switzerland.
Delivery costs are £70.00 for express delivery within the UK.
What payment methods do you accept?
In case you want to make a gift, Dudùu offers the possibility of sending the chosen product directly to the address of the person you want to surprise. When ordering, it is necessary to indicate the address of the recipient to whom you wish the goods to be delivered, remembering to specify it in the notes.
Once the purchase is complete, how do I know that everything went well?
How do I track the order?
When will my credit card be charged?
Can I request an invoice?
Do the prices I see include VAT?
How to request the inclusion of the VAT number in the Invoice, for Italian users?
How to request the inclusion of the VAT number in the Invoice, for Foreign users?
In which countries is it possible to ship the order?
How soon will I receive my order?
Can I request that the purchase be sent to an address other than mine?
What is the booking service? Is it possible to indicate a precise day and/or time for delivery?
What should I do if the courier has not found anyone at the time of delivery?
14
Can I return the product I purchased?
Can I return the purchased product with customization?
Can I change the product I purchased?
How do you send the return of an item purchased online?
Is the return shipment of an item purchased online at my expense?
When will the refund be made for an item purchased online against the return?
15
How do you search for a product?
Up to how many products can I buy?
Can I place an order in a country other than the destination country?
Order cancellation
Does filling the cart oblige me to purchase?
What is the "promotional code" and how does it work?
When does the purchase process end?
What does the wording "awaiting payment" mean in the order history?
16
Why do I have to register?
What is "My Dudùu"?
How do I register?
What to do if I have lost my username and/or password?
Is there a minimum age to purchase?
Can I change my username and/or password?
Is it possible to modify and/or update the registration data?
How do I buy a Dudùu product?
Can I check my previous orders?
How can I become an official distributor of Dudùu?
17
Do Dudùu products have a guarantee?
What procedure should I follow to request and take advantage of the repair under the warranty?
How to request spare parts?
How long does the repair take?
What to do if I want Dudùu to repair an item not under warranty?
What is the correct way to clean my Dudùu XL product?
External cleaning maintenance only For cleaning the Plexiglas cover, we recommend using a sponge moistened with water and neutral soap. Do not apply soap or water directly to the product. Rub gently and then rinse with a clean damp sponge, then dab with a cotton cloth. Leave to air dry, avoiding direct contact with heat sources or sunlight. To avoid halos or loss of color, do not use chemical products or solvents of any kind. Do not use an abrasive sponge. Internal cleaning of the plex-glass cover will cause loss of the Dudùu XL product guarantee.
18
Is there a customer service dedicated to the online shop?
How do I contact Dudùu customer service?
19
Are my credit card details protected?
What happens to my personal data?
20
How can I buy on the Dudùu shop?
In the points below we will list all the methods and their respective advantages.
Credit card
Stripes
PayPal
Split IT
Klarna
21
What can I do with the Dudùu app?
From the next update you will be able to find the Dudùu points closest to you, get to know our partners and top up your device at any time.
Where can I download it?
Create your account.
My phone is dead, what can I do?
Partner Dudùu
22
What is the points and rewards programme?
How does the points and rewards programme work?
How can I accumulate points?
- with the first registration in Dudu
- by subscribing to the Duduù newsletter
- by making a purchase in the shop
- recommending the Dudu shop to a friend
- on special occasions, if you have entered your date of birth, we will give you a gift
- with Duduù promotions